What
is a Premium Membership?
A Premium
Membership allows you to initiate
contact with other members.
It includes the following benefits:
Mail Message – Message as many
people as your heart desires*!
Instant Message – Using our
Messenger, message any online member
in real–time!
Replies to you are FREE – It's
free for any member to reply to your
messages.
More Exposure – Your profile
is sent to more members.
Priority Service – Receive priority
Customer Care.
For more information, click "Premium
Membership" on the sub–menu
or click here.
*In order to improve the experience
of our valued members and control
spamming behavior, system usage limitations
may apply. Please see our "Terms
and Conditions" for more
information.
How
do I become a Premium Member?
To become a Premium Member, click
here, or click "Premium Membership"
on the sub–menu.
Do
you automatically bill me each month
until I cancel?
If you purchase the monthly renewing
Premium Membership, then yes, you
will be billed monthly until you cancel
your membership. If you purchase one
of the non–renewing term Premium
Memberships, you will not be re–billed.
How do I cancel my Premium Membership?
To cancel your Premium Membership,
click "My Account" on the
sub–menu, and then click the
"Cancel Membership" link
located on that page.
|
Editing
my profile
How
do I make changes to my profile?
To view or edit your profile:
Click "My
Profile" on the sub–menu,
then click the appropriate tab.
Make your changes, then click "Update"
to save.
How
do I change my Login or Email settings?
To change your Login or Email Settings:
Click "My
Account" on the sub–menu,
then click on the "Login &
Email" tab.
Make your changes, then click "Update"
to save.
How
do I change the distance radius for
my Matches or my Search results?
The distance radius is set system–wide
to a default of 200 miles/320 kilometers.
To change the distance radius:
Under "Geography", click
the drop down box and choose your
desired distance.
Click "Update" to save.
A list with the new distance radius
will appear.
Important Note: You will have to follow
this process for every set of results
since it will revert back to the set–default
each time.
Can
I hide my profile so that it does
not appear in Searches?
Yes, you can HIDE your profile so
it does not appear in Searches. However,
anyone you have been in contact with
or who has you marked as a Favorite
will still be able to view your profile.
You'll still be able to express interest,
send and receive messages, and use
the Messenger with your profile hidden.
To HIDE your profile, click "My
Profile" on the sub–menu,
select "Hide my profile so it
does not appear in Searches",
and then click "Update".
How
can I stop receiving email notifications?
To stop receiving email notifications
you need to change your Email Settings:
Click "My Account" on the
sub–menu, then click on the
"Login & Email" tab.
Uncheck the appropriate boxes, then
click "Update" to save.
How do
I post photos to my profile?
You are able to post up to three photos
for FREE – one Primary Photo
(head and shoulder pose) and two Additional
Photos.
To post photos, click "My Photos"
on the sub–menu, then click
"Browse" under the appropriate
area and select the photo from your
files.
Alternatively, you may mail–in
your photos. Mail–in instructions
can be found on the "My
Photos" page.
How
do I remove my profile?
To remove your profile, click "MyAccount"
on the sub–menu, then click
the remove profile link located at
the bottom of the page.
|
General
How
do I perform a Search?
To perform a Search, click "Search"
on the main menu, then click on the
link of the search you wish to perform.
There are four types of searches:
Quick, Detailed, Nickname or Mailbox.
You can choose your search results
to display – All Profiles, Profiles
with Photos Only, or Photo Gallery
Format.
Quick
Search
The results of a "Quick Search"
will automatically be displayed, as
this is the default search. A "Quick
Search" will yield the most results
because it lists anyone who fits your
age range and location (radius of
200 miles/320 kilometers) criteria.
Detailed
Search
A "Detailed Search" allows
you to be more specific with the characteristics
you are looking for in a desired mate.
Mailbox Search and Nickname Search
These searches can be used when you
are looking to find a specific member
and you know their exact Mailbox Number
or Nickname.
What
is the Messenger?
The Messenger allows you to message
someone in real–time by clicking
the "Instant Message" button
below the member's photo area. Members
who are online are indicated by the
word ballon icon . The "Who's
Online?" page, on the main menu,
will list members who are currently
online.
Premium Members have the ability to
contact any member through the Messenger!
Other members can only reply to an
Instant Message or Instant Message
a member they've previously been in
contact with. Once a Premium Member
has made contact, all further Mail
or Instant Messaging between the two
members is FREE.
What
is the "Favorites" feature?
The "Favorites" feature
allows you to add profiles to a confidential
list so you can better manage the
profiles you may want to come back
to or message at a later date.
What
is the "Lockouts" feature?
The "Lockouts" feature allows
you to prevent someone from making
further contact with you. To lockout
a member, click the "Add to Lockouts"
button located below the member's
photo area. The member will now appear
in your "Lockouts" list
located on the "Message Center"
under the "Lists" heading.
If the member tries to make further
contact with you, they will be informed
that you have chosen not to receive
messages from them at this time.
|
Mail
and Instant Massaging
How
do I send a Mail Message?
To send a Mail Message, click the
"Mail Message" button located
below the member's photo area, type
your message, then click "Send
Message".
Alternatively, if you know the member's
Mailbox Number, you can send them
a message by clicking "Message
Center" on the main menu, then
clicking "Compose" under
the "Messages" heading.
Please
Note:
Only Premium Members can initiate
contact with other members. Once contact
has been made, all further Mail and
Instant Messaging between the two
members is FREE.
How
do I send an Instant Message?
To send an Instant Message, click
the "Instant Message" button
below the member's photo area. The
Messenger will open. Type your message
and press "Send".
Is
there a cost to send a Mail or Instant
Message?
A Premium Member may contact as many
people as their heart desires*! Once
contact has been made, all further
Mail and Instant Messaging between
the two members is FREE. See the "Premium
Membership" page, located on
the sub–menu, for options.
*In order to improve the experience
of our valued members and control
spamming behavior, system usage limitations
may apply. Please see our "Terms
and Conditions" for more information.
Is
there a cost to read or reply to a
Mail or Instant Message?
No, it's always FREE to read and reply
to a Mail Message or Instant Message.
However, only Premium Members can
INITIATE contact with other members.
|
Troubleshooting
Some
of the site features are not working
for me, why?
Our site makes use of latest Flash
technology to enhance your browsing
experience. Flash is used to create
fluid and interactive images on the
web site, and is powered by a small,
and free application called Flash
Player.
To ensure that you can make the most
of our site please download the latest
Flash Player from Macromedia:
Click this link, or type it into the
address bar of your web browser: http://www.macromedia.com/go/getflashplayer/
Click the little button to the left
of the text, "Get Flash Player
7 only FREE."
Click the "Install Now"
button to automatically download and
install Macromedia Flash Player 7
into your web browser.
Depending on your security settings,
you may see a Security Warning dialog
box. This box is simply warning you
that a download is about to take place,
however it is a perfectly safe and
common application that will in no
way harm your computer. Click "Yes"
to accept the download. When you see
the Macromedia Flash Player 7 logo
and text, the installation was successful.
In addition to the above information
we recommend using Internet Explorer
6 or better as we are fully compatible
with this browser.
Please also note that our site uses
Cookies and Java Script, if you have
disabled these you will need to enable
them.
If you are using the most recent browser
version available to you and you have
the latest Flash player downloaded
however you are still experiencing
some difficulties, you may need to
clear your Cache (Temporary Internet
Files). If this does not solve the
problem, it may be that you are using
a browser that our site is not fully
compatible with.
Clearing
your Cache: If you use INTERNET EXPLORER:
Under the "Tools" menu,
click "Internet Options".
Then make sure you are on the "General
Tab".
In the "Temporary Internet Files"
section, click "Delete files".
Then click OK. This deletes TEMPORARY
FILES ONLY (CACHE) and will not remove
anything of importance.
Then click the "Settings"
button and make sure "Automatically"
is chosen under "Check for newer
versions of stored pages".
Then click OK, and then OK again.
Close your browser.
Logon to the site and try again.
If
you use NETSCAPE:
Under the "Edit" menu, click
"Preferences".
In the left column, click the + sign
beside "Advanced".
Then click "Cache".
Then in the right column, click "Clear
Memory Cache".
Then click OK. This deletes TEMPORARY
FILES ONLY (CACHE) and will not remove
anything of importance.
Then in the right column, click "Clear
Disk Cache".
Then click OK. This deletes TEMPORARY
FILES ONLY (CACHE) and will not remove
anything of importance.
Make sure "Once per session"
is chosen under "Document in
cache is compared to document on network".
Close your browser.
Logon to the site and try again.
If
you use ANY OTHER BROWSER:
Try to locate the option to clear
your Cache or Temporary Internet Files,
otherwise you can try to upgrade it
to a newer version and see if that
works.
Close your browser.
Logon to the site and try your problematic
action again. If this does not solve
the problem, you may want to try upgrading
your browser to a newer version.
|
|
